Publications

Social Security Scotland insights research findings for the period April 2022 to March 2023.

This report presents findings from research carried out with Social Security Scotland clients, staff and partners in 2023. The research was designed to provide data for a range of measures in the 2022-23 Charter Measurement Framework. Alongside the Client Survey, it forms a key source of data on people’s experiences of Social Security Scotland. A summary version of the report is also available below.

Official Error in Scottish Child Payment: Pilot Review, March – May 2023

Our Annual Report and Accounts details our activities from 1 April 2022 to 31 March 2023.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest publication includes responses from clients who interacted with Social Security Scotland between April 2022 and March 2023. The results are being used to measure how Social Security Scotland is performing and where it can improve. A summary version of the report is also available.

The framework is a list of measures co-designed with people with lived experience of the social security system. The measures relate to the commitments set out in Our Charter. Every year we collect relevant and available information and data for the measures, put it into the framework and then publish the results. Last year’s framework contained data for 2021-22. You can find out more about the purpose of the framework and how it was made in the Social Security Scotland Charter Measurement Framework and the Charter Measurement Framework Co-Design report and summary.