Publications

Social Security Scotland's Client Survey April 2023 - March 2024.

Social Security Scotland's Client Survey April 2022 - March 2023.

Social Security Scotland's Client Survey April 2021 - March 2022.

This is a summary of the Client Survey 2018-2021 report.

Social Security Scotland's Client Survey May-June 2021 and August-September 2020.

Social Security Scotland's first Client Survey was carried out in August and September 2020. The survey was designed to learn about the experiences and needs of Social Security Scotland’s clients. The results are being used to measure how Social Security Scotland is performing and where it can improve.

Official statistics have been published on Social Security Scotland’s Client Diversity and Equalities analysis covering the period 1 June to 30 November 2020.

Publication providing information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 1 December 2020 to 31 May 2021.

This publication provides information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 9 December 2019 to 31 May 2020.

Information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 1 June 2021 to 31 March 2023