Publications

In this ninth edition of our newsletter, we are sharing links to new reports, information about recent projects, and news and updates.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received.

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 10 October to 6 November 2023

This report presents the results from the Social Security Scotland Client Satisfaction Survey for Adult and Child Disability Payment. All Adult Disability Payment or Child Disability Payment applicants were invited to take part. This survey includes responses to the survey from 1 April to 30 September 2024.

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 26 April to 26 May 2023.

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 7 May to 3 June 2024.

This report presents the results from the Social Security Scotland Client Satisfaction Survey for Adult and Child Disability Payment. All Adult Disability Payment or Child Disability Payment applicants were invited to take part. This survey includes responses to the survey from 1 October 2024 to 31 March 2025.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest summary publication includes responses from clients who had received a decision on an application for Adult or Child Disability Payment between September and December 2022, or completed a Case Transfer to Adult or Child Disability Payment during the same period. The results, including insight into clients' experiences of providing Supporting Information and consultations, are being used to measure how Social Security Scotland is performing and where it can improve.

This report covers the experiences of clients who have had their case transferred to Adult Disability Payment or Carer Support Payment. The results are from responses to the Social Security Scotland Client Satisfaction Survey that were received from 1 April to 30 September 2024.