Publications

In this seventh edition of our newsletter, we are sharing updates about recently published reports and other completed projects. It also provides information about ongoing and upcoming opportunities to get involved in our research. Thank you to all of our members who have recently joined or extended their membership, we now have over 8,000 members. And thank you to everyone who has taken part in our research projects.

In this eighth edition of our newsletter, we are sharing project updates, our accessibility offers and news about some research coming up. Thank you to everyone who has taken part in our research projects.

In this ninth edition of our newsletter, we are sharing links to new reports, information about recent projects, and news and updates.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received.

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 10 October to 6 November 2023

This report presents the results from the Social Security Scotland Client Satisfaction Survey for Adult and Child Disability Payment. All Adult Disability Payment or Child Disability Payment applicants were invited to take part. This survey includes responses to the survey from 1 April to 30 September 2024.

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 26 April to 26 May 2023.

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 7 May to 3 June 2024.

This report presents the results from the Social Security Scotland Client Satisfaction Survey for Adult and Child Disability Payment. All Adult Disability Payment or Child Disability Payment applicants were invited to take part. This survey includes responses to the survey from 1 October 2024 to 31 March 2025.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest summary publication includes responses from clients who had received a decision on an application for Adult or Child Disability Payment between September and December 2022, or completed a Case Transfer to Adult or Child Disability Payment during the same period. The results, including insight into clients' experiences of providing Supporting Information and consultations, are being used to measure how Social Security Scotland is performing and where it can improve.