Publications

This report presents the results from the Social Security Scotland Client Survey for the period from April 2022 to July 2022.

This report presents the results from the Social Security Scotland Five Family Payment Client Survey.

This report presents the results from the Social Security Scotland Five Family Payment Client Survey for the period from April 2024 to September 2024.

Social Security Scotland's Client Satisfaction Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest summary publication includes responses from clients who had received a decision on an application for Scottish Child Payment, Best Start Grant or Best Start Foods between August and November 2022.

This report presents the results from the Social Security Scotland Five Family Payment Client Survey for the period from August 2023 to November 2023.

Social Security Scotland's Client Satisfaction Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest summary publication includes responses from clients who had received a decision on an application for Scottish Child Payment, Best Start Grant or Best Start Foods between 1 December 2022 and 31 March 2023. The results are being used to measure how Social Security Scotland is performing and where it can improve.

This report presents the results from the Social Security Scotland Five Family Payment Client Survey for the period from December 2023 to March 2024.

This report presents the results from the Social Security Scotland Five Family Payment Client Survey for the period from October 2024 to March 2025.

The publication of this Code aims to ensure that, as well as meeting the legal requirements for an investigation, Social Security Scotland investigators follow best practice at all times. It is designed to give assurances about training and accountability of staff carrying out investigations and an overview of the requirements and guidelines that they must follow. It does not include detailed or comprehensive guidance on all investigation processes.