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Publications
8 November 2022
As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to developing our complaints handling procedure. This procedure will help us keep the client at the heart of the process, while enabling us to better understand how to improve our services by learning from complaints.
Publications
9 July 2025
Publications
1 December 2020
Our Corporate Plan sets out what we will do to deliver on our responsibilities in the future. It shows how our service will look over the next three years and outlines the objectives we have set ourselves to get us there.
Publications
16 September 2024
Our Corporate Plan sets out what we will do to deliver on our responsibilities in the future. It shows how our service will look over the next three years and outlines the objectives we have set ourselves to get us there.
Publications
22 November 2024
Publications
9 July 2025
Publications
3 February 2022
Correspondence regarding Social Security Scotland recruitment: FOI release
Publications
18 December 2023
The purpose of this Counter Fraud Strategy is to explain how we intend to mitigate the threat of fraud against our organisation.
Publications
13 February 2025
This document provides information on data and methodology changes across Social Security Scotland statistics publications.
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