Publications

904 results

Publications

8 November 2022

Complaints Handling Procedure - Equality Impact Assessment

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to developing our complaints handling procedure. This procedure will help us keep the client at the heart of the process, while enabling us to better understand how to improve our services by learning from complaints.

Publications

6 July 2025

Coronavirus (Scotland) Act 2020

Publications

1 December 2020

Corporate Plan

Our Corporate Plan sets out what we will do to deliver on our responsibilities in the future. It shows how our service will look over the next three years and outlines the objectives we have set ourselves to get us there.

Publications

16 September 2024

Corporate Plan 2024-2027

Our Corporate Plan sets out what we will do to deliver on our responsibilities in the future. It shows how our service will look over the next three years and outlines the objectives we have set ourselves to get us there.

Publications

22 November 2024

Corporate Procurement Strategy

Publications

6 July 2025

Correspondence and complaints

Publications

3 February 2022

Correspondence regarding Social Security Scotland recruitment: FOI release

Correspondence regarding Social Security Scotland recruitment: FOI release

Publications

18 December 2023

Counter Fraud Strategy

The purpose of this Counter Fraud Strategy is to explain how we intend to mitigate the threat of fraud against our organisation.

Publications

13 February 2025

Data and Methodology Changes

This document provides information on data and methodology changes across Social Security Scotland statistics publications.

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