Publications

The publication of this Code aims to ensure that, as well as meeting the legal requirements for an investigation, Social Security Scotland investigators follow best practice at all times. It is designed to give assurances about training and accountability of staff carrying out investigations and an overview of the requirements and guidelines that they must follow. It does not include detailed or comprehensive guidance on all investigation processes.

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to developing our complaints handling procedure. This procedure will help us keep the client at the heart of the process, while enabling us to better understand how to improve our services by learning from complaints.

Our Corporate Plan sets out what we will do to deliver on our responsibilities in the future. It shows how our service will look over the next three years and outlines the objectives we have set ourselves to get us there.

Our Corporate Plan sets out what we will do to deliver on our responsibilities in the future. It shows how our service will look over the next three years and outlines the objectives we have set ourselves to get us there.

Correspondence regarding Social Security Scotland recruitment: FOI release

The purpose of this Counter Fraud Strategy is to explain how we intend to mitigate the threat of fraud against our organisation.