Publications

Portfolio Sponsor Meeting agenda and minutes

This publication provides information on recipients of Child Disability Payment. This publication covers payments issued to 31 March 2022.

High level information on Funeral Support Payments, including statistics on the number of applications received, processed and authorised, as well as the value of payments made up to 31 March 2022.

Updated statistics for Carer’s Allowance, Disability Living Allowance, Attendance Allowance and Severe Disablement Allowance claimants in Scotland. Statistics are broken down by characteristics such as gender, age, duration of claim and entitlement. Further breakdowns are available on the Stat-Xplore website

This report presents findings from a Client Panels research project carried out between November 2021 and January 2022. We asked panel members about their experience of using Social Security Scotland’s web chat service. The research also explored ideas for future improvements.

This is a summary of the Social Security Client Panels research: Web chat report. The summary presents the key findings from a Client Panels research project carried out between November 2021 and January 2022. We asked panel members about their experience of using Social Security Scotland’s web chat service. The research also explored ideas for future improvements.

This report presents findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members if it was important to know whether the Social Security Scotland staff they speak to are working in an office or at home. Questions also covered views on topics like making contact for different reasons and sharing personal information with staff working in different locations. This report is also available in a summary version