Publications

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest publication includes responses from clients who interacted with Social Security Scotland between April 2021 and March 2022. The results are being used to measure how Social Security Scotland is performing and where it can improve. A summary version of the report is also available.

This is a summary of the Client Survey 2018-2021 report.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service.

In this fifth edition of our newsletter, we will be sharing some updates from our projects, our accessibility offers and tell you about some research coming up in 2023. Thank you to all of our members who have taken part in our research projects.

In this fourth edition of our newsletter, we will share our latest research findings and tell you what is coming up in early 2023. Thank you to all of our members who have taken part in our research projects in 2022.

In this third edition of our newsletter, we share our latest research findings and tell you what’s coming up later in 2022. Thanks to all members who participated in our research.

We are excited to share our first newsletter. Here we will provide updates about our research publications and ongoing projects. In this first edition we will introduce the Client Panels. We will explain how they work, tell you about the Client Survey 2018-2020 results and what’s to come.

Official statistics have been published on Child Winter Heating Assistance for 2020-2021.