Publications

High level information on Funeral Support Payments, including statistics on the number of applications received, processed and authorised, as well as the value of payments made up to 30 September 2022.

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to delivering a great place to work for all colleagues while also understanding the needs of our clients and stakeholders.. We also want to embed a supportive culture where we look out for each other and our own wellbeing.

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to protecting our information assets in line with the Social Security Scotland Security Strategy, and comply with all relevant legal, regulatory, and business requirements.

As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to developing our complaints handling procedure. This procedure will help us keep the client at the heart of the process, while enabling us to better understand how to improve our services by learning from complaints.

This report presents findings from a Client Panels research project carried out in May 2022.

Social Security Scotland insights research findings for the period April 2021 to March 2022.

This report presents findings from research carried out with Social Security Scotland clients, staff and partners in 2022. The research was designed to provide data for a range of measures in the 2021-22 Charter Measurement Framework. Alongside the Client Survey, it forms a key source of data on people’s experiences of Social Security Scotland. A summary version of the report is also available.

Our Annual Report and Accounts details our activities from 1 April 2021 to 31 March 2022. This reporting period saw rapid growth as we introduced several new benefits, including Child Disability Payment and Adult Disability Payment.