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Publications
12 November 2024
This report presents findings from a survey carried out in 2023 about Social Security Scotland’s Local Delivery service. The survey includes questions on the full journey clients experience when using the service, from booking an appointment, having the appointment through to follow up afterwards.
Publications
12 November 2024
Publications
12 November 2024
Publications
12 November 2024
Publications
12 November 2024
Social Security Scotland's Client Survey April 2023 - March 2024.
Publications
12 November 2024
Executive Advisory Body 04 June 2024
Publications
12 November 2024
Our Annual Report and Accounts details our activities from 1 April 2023 to 31 March 2024
Publications
22 November 2024
Publications
26 November 2024
This is the publication of the Telephony and Webchat Management Information covering from 1 April 2024 to 30 September 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.
Publications
26 November 2024
High level information on Scottish Child Payment, including statistics on the number of applications received and processed, payment, and the number of children actively benefitting from Scottish Child Payment.
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