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Publications
8 December 2020
This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2020. It includes statistics for specific benefits (Carer’s Allowance Supplement, Best Start Grant, Best Start Foods, Funeral Support Payment, Young Carer Grant and Job Start Payment), as well as feedback that was not benefit specific.
Publications
14 July 2020
Report covering feedback received by Social Security Scotland since it was introduced on 4 September 2018 until 31 March 2020.
Publications
22 May 2025
Publications
3 February 2022
Social Security Scotland home working patterns: FOI release
Publications
28 April 2025
Publications
3 February 2022
Social Security Scotland IT information: FOI release
Publications
17 September 2024
Social Security Scotland’s Model Framework sets out the relationship between the Executive Agency and Scottish Government. It provides a summary of the key roles and responsibilities of our Chief Executive; our Portfolio Accountable Officer, and the Permanent Secretary of the Scottish Government, and how they work together with Scottish Ministers to deliver the Scottish social security system effectively. The Framework will be reviewed every 3 years and any significant changes must be approved by Scottish Ministers.
Publications
10 June 2024
Publications
28 April 2025
Publications
31 December 2019
Social Security Scotland People Survey 2019
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