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Operations Reference Group

Summary of the group: The group helps us to think how we best design and deliver our services to meet the commitments in our Charter. The members of this group have expert knowledge and understanding of delivering services to people of Scotland. Its purpose is to help inform the decisions that Scottish Ministers will take on how our organisation delivers its services. The group considers new ideas on how to deliver services in a different way and with a person-centred approach.

Chair: Janet Richardson, Deputy Director of Client Services Delivery for Social Security Scotland

Frequency of meetings: every 2 months


  • Action on Asbestos
  • Citizens Advice Scotland
  • Citizens Advice Bureau
  • Child Poverty Action Group (CPAG) in Scotland
  • Department for Work and Pensions
  • Health And Social Care Alliance Scotland (The Alliance)
  • Inclusion Scotland
  • NHS Scotland
  • Scottish Council for Voluntary Organisations (SCVO)

Terms of Reference

Meeting minutes

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