Inclusive Communication and Equality
Social Security Scotland embeds inclusive communication and equality in everything we do in line with our values of fairness, dignity and respect.
We are currently working towards advancing our 3 outcomes:
- Improving our mainstreaming culture
- Improving diversity in leadership and management
- Improving service and experience of clients from diverse backgrounds
We are designing our services so that as many people as possible understand what we do and can communicate with us and access our service in the way they want to.
Our clients, staff and other people we work with understand information and express themselves in many different ways. We will remember this every time we communicate verbally, in writing or face-to-face.
We will ask people where, when and how they want to receive information and to communicate with us. We will offer the support they need to do this.
You can read about our progress and ongoing developments to advance these outcomes through:
You can also view our published equality impact assessments:
- Volume Recruitment
- Talent Management
- Wellbeing Service
- Assistive Technology training
- Identity Card Policy
- Complaints Handling Procedure
- Information Security Policy
- First Aid Training
- Equality Strategy
- Place Project
- Recruiting with Conviction
- Our Ways of Working
- IKM platform
- English to English Transcription