Publications

This report presents findings from a survey carried out in 2023 about Social Security Scotland’s Local Delivery service. The survey includes questions on the full journey clients experience when using the service, from booking an appointment, having the appointment through to follow up afterwards.

Social Security Scotland insights research findings for the period April 2022 to March 2023.

As a Public Body we are required to assess the impact of our activity. This report contains information on the Equality Impact Assessment conducted on Social Security Scotland’s English to English Transcription Service. Social Security Scotland is looking to introduce this service to allow our teams who require client interactions transcribed for official use to have this done by an external provider. The Equality Impact Assessment has considered the potential effects of the project and how it impacts on groups with protected characteristics.

Social Security Scotland - Electronic Purchasing Card Transactions over £500 - September 2023

Social Security Scotland - Electronic Purchasing Card Transactions over £500 - June 2023

Social Security Scotland - Electronic Purchasing Card Transactions over £500 - July 2023

As a Public Body we are required to assess the impact of our activity. This report contains information on the Equality Impact Assessment conducted on Social Security Scotland’s Internal Knowledge Management Hub. Social Security Scotland is looking to procure a platform to store and manage agency guidance needed by staff from the provided Invotra. The Equality Impact Assessment has considered the potential effects of the project and how it impacts on groups with protected characteristics.

This report presents findings from research carried out with Social Security Scotland clients, staff and partners in 2024. The research was designed to provide data for a range of measures in the 2023-24 Charter Measurement Framework. Alongside the Client Survey, it forms a key source of data on people’s experiences of Social Security Scotland. A summary version of the report is also available.