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Publications
18 September 2023
Social Security Scotland’s Annual Procurement Report sets out our progress against the commitments in our Corporate Procurement Strategy 2021-2023 during the financial year ending March 2023
Publications
12 November 2024
This report presents findings from the Annual Client Panels Survey 2023. The research was designed to gather insights from clients about aspects of their experience which (usually) happen after they receive a decision from Social Security Scotland, such as the experience of receiving recurring payments and reporting a change of circumstances.
Publications
20 September 2022
Social Security Research: Child Disability Payment - Early experiences of applicants, staff and partners
Publications
28 February 2022
Publications
28 February 2022
Publications
16 May 2022
This is a summary of the Social Security Panels research: Working location of staff report. The summary presents the key findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members if it was important to know whether the Social Security Scotland staff they speak to are working in an office or at home. Questions also covered views on topics like making contact for different reasons and sharing personal information with staff working in different locations.
Publications
16 May 2022
This report presents findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members if it was important to know whether the Social Security Scotland staff they speak to are working in an office or at home. Questions also covered views on topics like making contact for different reasons and sharing personal information with staff working in different locations. This report is also available in a summary version
Publications
16 May 2022
This is a summary of the Social Security Client Panels research: Web chat report. The summary presents the key findings from a Client Panels research project carried out between November 2021 and January 2022. We asked panel members about their experience of using Social Security Scotland’s web chat service. The research also explored ideas for future improvements.
Publications
16 May 2022
This report presents findings from a Client Panels research project carried out between November 2021 and January 2022. We asked panel members about their experience of using Social Security Scotland’s web chat service. The research also explored ideas for future improvements.
Publications
30 May 2022
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