Use the following guidance to ask a Funeral Support Payment client for evidence.
If you need to request paper documents as evidence from a client, you should follow this process. You may need to request evidence when you:
This is not an exhaustive list and there may be other situations where you need to request paper documents as evidence.
If the client gives us their phone number, always try to call them first. Make sure you identify any accessibility needs before making a call.
If you’re able to call the client, complete the following steps.
Clients should give photocopies of evidence. If original documents are received, we'll scan a copy and return the original document to the sender using recorded delivery.
Clients should send evidence to Social Security Scotland at:
Funeral Support Payment
P.O. Box 10311
DUNDEE
DD1 9GH
Record details of any information or evidence you ask for.
If you could not reach the client by phone, send them the relevant letter.
Action the information/evidence as appropriate.
Call the client or send a reminder letter asking for the outstanding information or evidence.
Decide if more time should be allowed for the client to provide the information or evidence.
You can give the client more time to send in the evidence, if they tell us:
This should be not be longer than 28 calendar days from when you first requested the evidence. If you want to extend the time more, your Team Manager must approve this.
If the client did not provide the information or evidence in time, you’ll need to consider whether there is sufficient evidence to determine eligibility.