When to find a new client representative or arrange for the individual to act for themselves
You must not accept a request to cancel entitlement from a client representative if they are no longer ‘practicably able’ to act for the individual.
This would be the case where, for example, the client representative does not regularly see the individual and has no contact with anyone who regularly sees them. Cancelling entitlement in this circumstance would not be in the individual’s interests. Instead, we must establish whether an alternative person can act on behalf of the individual or they can act for themselves (if they are 16 years or older and able to act for themselves).
Your must consider suspending payments until a new arrangement is in place. You should suspend payments if this is necessary in order to avoid payments being made to someone who is not practicably able to act for the individual. Suspension will not be necessary if you can find someone suitable to make the payments to during the short period while we establish either: