Lists and steps
Make all lists as short as possible. Break up long processes using separate headings containing separate lists.
Bullet points
Use bullet points for a list that’s not sequential steps.
Bullets:
- follow on from an introductory sentence
- have an introductory sentence ending with a colon
Do not:
- use more than one sentence per point
- begin any point with a capital letter, unless it’s a proper noun
- end any bullet point with a full stop
Numbered lists, or steps
Use numbered lists for actions the user needs to take in a certain order. Write numbered lists:
- as a full sentence
- with a capital letter at the start of each point
- with a full stop at the end of each point
Restart from 1 in each heading.
Nested lists
Use headings to break up long lists.
Only use a nested list if it’s the simplest way to present the information.
Do not nest a list of numbered steps if the main list is bullet points.
Example
Use this guidance to process complete applications for:
- Carer Support Payment
- disability benefits:
- Adult Disability Payment
- Child Disability Payment
Submit the application
- Ask the client to sign the completed application.
- Attach it to their record.
Assign a task
- Create a task:
- Select 'Create task'.
- Enter the application ID number in the 'Description' box.
- Assign the task to either a:
- team support officer
- team leader