Who makes decisions?

Decision makers are employed by the Scottish Government (the Scottish Ministers) to determine entitlement to Carer Support Payment (CSP) on behalf of the Scottish Ministers.

The Scottish Government has produced this decision-making guidance because they are responsible for decisions. The decision-making guidance is referred to as ‘the guidance’ in this chapter. The term ‘client adviser’ is used in a general way to refer to anyone who works for Social Security Scotland and makes decisions affecting individuals who have applied for or are entitled CSP.