Publications

This report presents findings from the Annual Client Panels Survey 2023. The research was designed to gather insights from clients about aspects of their experience which (usually) happen after they receive a decision from Social Security Scotland, such as the experience of receiving recurring payments and reporting a change of circumstances.

Social Security Scotland’s Annual Procurement Report sets out our progress against the commitments in our Corporate Procurement Strategy 2021-2023 during the financial year ending March 2023

Social Security Scotland was established in September 2018. Our latest annual report shows that in the space of our first 19 months we’ve taken on responsibility for the administration of seven new benefits and paid more than £540 million in vital support to people across Scotland.

Our Annual Report and Accounts tells the story of our activities from 1 April 2020 to 31 March 2021.

Our Annual Report and Accounts details our activities from 1 April 2021 to 31 March 2022. This reporting period saw rapid growth as we introduced several new benefits, including Child Disability Payment and Adult Disability Payment.

Our Annual Report and Accounts details our activities from 1 April 2022 to 31 March 2023.

Our Annual Report and Accounts details our activities from 1 April 2023 to 31 March 2024

Social Security Scotland - Annual Report Local Authority Breakdown - 2023 - 2024

Our Charter is reviewed every five years. In 2023 it was reviewed for the first time. As part of the process to review the Charter, researchers and officials also revised the Charter Measurement Framework. This measures update is the new version of the framework. The research report outlines the findings underpinning the changes.