Social Security Scotland

Publications

27 August 2024

Telephony and Webchat management information - Statistics to March 2024

This is the first publication of the Telephony and Webchat Management Information covering up to 31 March 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.

Publications

26 November 2024

Telephony and Webchat management information to September 2024

This is the publication of the Telephony and Webchat Management Information covering from 1 April 2024 to 30 September 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.

Publications

20 June 2024

The assessment criteria for registered blind/severely visually impaired people applying for Adult Disability Payment: FOI release

Publications

5 July 2023

The cost of Social Security Scotland’s IT system: FOI Release

Publications

31 January 2024

The number of devices deployed by Social Security Scotland: FOI release

Publications

15 January 2025

The number of reports of suspected fraud received since 1 January 2024: FOI release