Person-centred decision-making
The Scottish Government is committed to both:
- creating a system of social security that meets the needs of the people of Scotland
- ensuring that the values of dignity, fairness and respect are embedded in the system.
Case managers should take a person-centred approach to decision-making by:
- considering how the individual’s condition affects them
- taking into account all of their circumstances
- listening to the individual
- treating them as an individual
- recognising that the individual understands their own life best
- considering the individual’s support network, caring responsibilities and work responsibilities
- making sound judgments about the impact that an individual’s condition has on them
- approaching decisions from a position of trust
- only seeking one source of supporting information from a professional where possible.