Multiple carers and cared for person dispute process

Where two carers have applied for Carer Support and can’t agree who should be awarded support, the regulations allow for the ‘best interests of the cared for person’ to be taken into consideration in relation to decisions about who should be awarded support.

In situations where a cared for person has contacted us to dispute that one of the carers in a multiple carer situation is providing care, this should be taken into consideration, along with all other evidence provided by all parties in order to make a determination on which carer should receive support. 

If in situations where a cared for person does not have capacity to act on their own behalf, evidence should be obtained (where possible) in order to confirm the cared for person cannot contribute to the cared for person dispute process and the multiple carers process should be carried out in order to make a determination on which carer should receive support. View the Cared for person dispute guidance.