Inclusive Communication and Equality
Social Security Scotland embeds inclusive communication and equality in everything we do in line with our values of fairness, dignity and respect.
We are currently working towards advancing our 3 outcomes:
| Outcome 1 | Improving how our mainstreaming culture |
| Outcome 2 | Improving diversity in leadership and management |
| Outcome 3 | Improving service and experience of clients from diverse backgrounds |
We are designing our services so that as many people as possible understand what we do and can communicate with us and access our service in the way they want to.
Our clients, staff and other people we work with understand information and express themselves in many different ways. We will remember this every time we communicate verbally, in writing or face-to-face.
We will ask people where, when and how they want to receive information and to communicate with us. We will offer the support they need to do this.
You can read about our progress and ongoing developments to advance these outcomes through:
You can also view our published equality impact assessments:
- Social Security Scotland - Volume Recruitment - Equality Impact Assessment
- Social Security Scotland - Equality Impact Assessment - Talent Management
- Social Security Scotland - Wellbeing Service - Equality Impact Assessment
- Social Security Scotland - Assistive Technology training - Equality Impact Assessment
- Social Security Scotland - Identity Card Policy Equality Impact Assessment
- Social Security Scotland - Complaints Handling Procedure - Equality Impact Assessment
- Social Security Scotland - Information Security Policy - Equality Impact Assessment
- Social Security Scotland - First Aid Training - Equality Impact Assessment
- Social Security Scotland - Equality Strategy Impact Assessment Summary Report
- Social Security Scotland - Equality Strategy Impact Assessment Summary Report
- Social Security Scotland - Place Project - Equality Impact Assessment
- Social Security Scotland - Recruiting with Conviction - Equality Impact Assessment
- Social Security Scotland - Our Ways of Working - Equality Impact Assessment
- Social Security Scotland - Social Security Scotland - Corporate Assurance - Equality Impact Assessment - IKM platform - Assessment Record
- Social Security Scotland - Social Security Scotland - Equality Impact Assessment - English to English Transcription