This chapter describes the approach to gathering supporting information to support Child Disability Payment:

• applications
• scheduled and unscheduled reviews

It also sets out the general principles case managers must follow when gathering supporting information.

This chapter should be in conjunction with the understanding and interpreting supporting information Decision-Making Guidance. The guidance set out in that chapter relates to, and has implications on, the guidance set out here. You should ensure you have a good understanding of the guidance set out in both chapters.

This guidance is for case managers working for Social Security Scotland. In this chapter, the case manager will be referred to as “you”. Social Security Scotland will be referred to as “us” or “we”.

This guidance uses the updated terms for the two types of supporting information. These are:

• confirmation from a professional (previously known as the one piece of supporting information from a professional)
• additional supporting information (previously known as supporting information from the client’s wider support network and additional supporting information from a professional)

For an overview of these terms, see the Decision-Making Aid.

These terms are explored in more detail in this chapter. When this guidance uses the term ‘supporting information’, it is referring to both the confirmation from a professional and additional supporting information. Where you see the term ‘supporting information’ you should assume the guidance is referring to both types of supporting information unless otherwise stated.

The term ‘the individual’ is used when referring to who the application or review is for and anyone acting on the child’s behalf.