Child Disability Payment decision making guide

Person-centred decision-making

The Scottish Government is committed to both:

  • creating a system of social security that meets the needs of the people of Scotland
  • ensuring that the values of dignity, fairness and respect are embedded in the system.

Case managers should take a person-centred approach to decision-making by:

  • considering how the individual’s condition affects them
  • taking into account all of their circumstances
  • listening to the individual
  • treating them as an individual
  • recognising that the individual understands their own life best
  • considering the individual’s support network, caring responsibilities and work responsibilities
  • making sound judgments about the impact that an individual’s condition has on them
  • approaching decisions from a position of trust
  • only seeking one source of supporting information from a professional where possible.

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